Nationwide Lifts are a lift company in Stoke and strive to offer existing and new customers the very best level of service. We asked multiple new customers what was the most frustrating thing that they have dealt with in lifts and the results are quite surprising. We also asked what the best parts of the lift industry where.
Most Common Lift Industry Complaints from End Clients:
- Bad Communication.
- Repeat Visits to the Same Lift.
- Long Wait for Lift Parts on Repairs (often obsolete).
- High Repair Costs.
- Some Companies Cannot Seem to Repair Some Brands of Lifts.
The Best Parts of a lift Company from End Clients:
- Low Service Costs
- Most Companies do All Types of Work, so you only need One Supplier.
- Lots of Companies Available, especially in Large Cities.
Our Managing Director Paul Robinson has always said that “communication is key no matter whether the news is good or bad”. We aim to offer the best level of communication 24 hours a day and calls and emails are answered by our own staff all of the time.
Our old school engineers follow a strict call out plan for breakdowns to ensure we diagnose the problem and don’t just reset a lift. We have some great suppliers who understand how important our customers lifts are so we get parts quickly.
Our repair costs are always competitive and whilst we make a profit, we never over charge. And finally our engineers are trained on all types of equipment and really care about doing a good job.
So if you want to improve your lifts on site then get in touch with us.
